Guilherme Santos Crespo
HUCAM | EBSERH, Brazil
Title: Human resources productivity enhancement impact in the costs of an university public hospital in Brazil
Biography
Biography: Guilherme Santos Crespo
Abstract
Hospital Universitário Cassiano Antonio Moraes is the main university hospital in the Espírito Santo. It has a total area of 38.777,66 m2 where different assistance degrees of service are delivered. It has a public management and uses an enterprise to subcontract human resources to general services and cleaning. In this presentation we focus on the cleaning and general services resource changes we’ve implemented and its results. In late 2017 we’ve reached the cost exclusively with human resources on general services at the amount of R$ 465.616,19 with a total of 138 employees to do the job. We've remapped all the hospital not having significant chances in the size of the area covered by the needs to be cleaned, and re-classified areas in 3 different profiles: critical, semi-critical and non-critical. We've created a score of productivity and aimed in two approaches: reducing need of human resources contracted and productivity enhancement without quality impairment. As we monitored the goals established, we could prove to be able to reduce the need of 23 professionals (16,67% reduction) in the first monitoring wave, with prospection of development in areas where idleness and others productivity indicators showed promise. That focus and diligence in this specific matter saved R$ 73.778,79 per month, with a annual reduction of R$ 885.345,48 of costs without quality impairment.